Speak to a doctor anytime, anywhere with the Sasolmed app
You might have a persistent cough or the sniffles, but you just cannot take time off work to see a doctor. Your child may develop a high fever in the middle of the night, leaving you unsure of how to manage the situation. Sasolmed provides you with access to a suite of virtual consultations that do not impact your physical consultation limit.
With the Sasolmed app, you can easily access healthcare whenever you need it through the following options:
- Sasolmed Online Practice
- Book a virtual General Practitioner (GP) consultation for a time that suits you
- Quickly connect to an emergency GP for emergencies
- Find a healthcare provider
- Nominate or change a Preferred General Practitioner (PGP)
- Get an electronic prescription for your medicine
- Get an electronic sick note if needed
Online consultations provide access to a virtual GP consultation with your PGP or any other available GP.
Non-Urgent Care
In non-urgent situations, you have access to virtual care through the following options:
- Sasolmed Online Practice
- Sasolmed members have access to an online text-based chat or virtual consultation through the Sasolmed Online Practice managed by Intercare. This service is available on weekdays from 07:00 - 19:00, Saturday 08:00 - 15:00 and Sundays 09:00 - 13:00
Public holidays 09:00 - 13:00
- Sasolmed members have access to an online text-based chat or virtual consultation through the Sasolmed Online Practice managed by Intercare. This service is available on weekdays from 07:00 - 19:00, Saturday 08:00 - 15:00 and Sundays 09:00 - 13:00
- Book a virtual GP consultation for a time that suits you
- Sasolmed members may book a virtual consultation with any GP that offers this service. It does not need to be the members chosen PGP
To access these options follow these steps:
Sasolmed Online Practice
- Log into the Sasolmed app
- Click on the Get Care button on the Home screen of the app
- Select Make an appointment
- Follow the prompts to select the Sasolmed Online Practice booking option
- You will be redirected to the Sasolmed Online clinic to schedule an online consultation
- If necessary, the GP can recommend a face-to-face consultation
- After the consultation, you will be able to view the healthcare provider's consultation notes, referrals (if there were any) and use the app to order medicine prescribed by the healthcare provider
Virtual GP consultation
- Log into the Sasolmed app
- Click on the Get Care button on the home screen of the app
- Select Make an appointment and follow the prompts
- Choose a virtual GP consultation with your PGP or any other available GP to continue with a consultation
Urgent Care
In urgent situations, you have access to Virtual Urgent Care. This is a benefit that gives you 24-hour access to virtual consultations through a digital platform for urgent medical needs that are not life-threatening.
Some examples include diarrhea, vomiting, dehydration, fever, flu, accidents, upper respiratory infections, mild or moderate asthma and bronchitis.
- Emergency and urgent care consultations are paid directly by Sasolmed
- Members can have up to 4 virtual urgent-care consultations per policy per year
- It is important to note that should your case not meet the criteria for an emergency consult you may be liable for the cost of the consultation.
- If necessary, the GP can recommend a face-to-face consultation
- After the consultation, you will be able to view the healthcare provider's consultation notes, referrals (if there were any) and use the app to order medicine prescribed by the healthcare provider
Follow these steps to access the options:
- Log into the Sasolmed app
- Click on the Get Care button on the home screen of the app
- Select Speak to a healthcare provider now under Services
- Complete a short symptom checker which will determine whether you need emergency or urgent care
- For Online Urgent Care, you will be asked to give the app permission to use your camera and microphone, and for your health records to be shared with the doctor
- You will then be connected with a highly skilled GP for a virtual consultation and diagnosis
- If necessary, the GP can recommend a face-to-face consultation or dispatch an ambulance to your location
- After the consultation, you will be able to view the healthcare provider's consultation notes, referrals (if there were any) and use the app to order medicine prescribed by the healthcare provider
Alternatively, you can find a healthcare provider - GP, dentist, pharmacy or hospital close to you, by allowing the app to use your location through the Find a healthcare provider feature.
How does payment work for each option?
Non-urgent care virtual consultations are funded at 100% of the Scheme tariff, subject to the Virtual consultations limit of 20 consultations per family per year.
Online Urgent Care consultations are funded at 100% of the Scheme Tariff, subject to the Virtual Urgent Care Consultation limit of 4 consultations per family per year as well as the criteria for an emergency consultation being met.