Call Us: 0860 002 134

Contact

Sasolmed Customer Services – 0860 002 134
Hours: Monday to Friday 08:30 – 16:00
E-mail: sasolmed at medscheme.co.za
Fax: 0860 665 357
Chat facility: SasChat – Download the app from your app store.
Client Liaison Services (CLC) – Face-to-face interaction at Sasol Operating Model Entities. Contact us for a CLC visiting your area.
Walk-in centres – See addresses below.
Self-help Facility – 0860 002 134 (available 24/7 365 days)
1. Dial 0860 002 134
2. Choose option 1: “For Benefits, Claims and Membership related enquiries please press 1”
3. Enter your membership number followed by the # key

The system will recognise your medical membership number and offer you the appropriate menus.

Options available on self-help:

  • General Practitioner Consultations
  • Acute / Routine Medication
  • Chronic Medication
  • Basic Dentistry
  • Advanced Dentistry
  • Non-Surgical Procedures
  • Pathology out of hospital
  • Physiotherapy out of hospital

The system will check your benefits, such as family limit, beneficiary limit and/or numeric values.

Documents that can be requested:

  • Membership Certificate
  • Tax Certificate for the last completed financial year
  • Previous month’s statement

Documents can be faxed to 0860 66 5357 or emailed to sasolmed at medscheme.co.za.

ER24 (Emergency Medical Services) – 084 124
Authorisations and extensions of hospitalisation – 0860 002 134
Monday to Friday: 08:30 – 16:00
E-mail: authorisations at medscheme.co.za
Website Member Zone
Hospital claims call centre – 0860 002 148
E-mail: claims management at medscheme.co.za
Post:
The Claims Management Department
Medscheme Hospital Claims
PO Box 38625
Pinelands
7430
Chronic medicine registration and updates – 0860 00 2134
Fax: 0800 223 670/80
E-mail: cmm at medscheme.co.za
Website Member Zone
Current claims submission
Post claims to –
Post:
Sasolmed
PO Box 2462
Vereeniging
1930
or
E-mail: claims at medscheme.co.za
or
Fax: 0860 66 5357
Ethics Hotline – 0800 016 017
Fraud Hotline – 0800 112 811
Aid for AIDS – 0860 100 646 (all calls are confidential)
SMS (call me): 083 410 9078
Fax: 0800 600 773
E-mail: afa at afadm
Website: aidforaids.co.za
Mobile website: aidforaids.MOBI
Active Disease Risk Management – 0860 106 155
Mental Health Member Care Call Centre – 0860 106 155
Oncology – 0860 100 572
Allen Carr (Smoking Cessation) – 0861 100 200
Easyway Clinics – National booking line
Website: allencarr.co.za
Weight Management Member Care Call Centre – 0860 106 155
Website contact centre – 0861 112 666

Or use this form

Your Name (required)

Your Email (required)

Subject

Your Message

Walk-in centres

 
If you prefer face-to-face assistance, why not visit a Medscheme walk-in centre in your area?

Bloemfontein Middestad Centre, Shop C7, 1st Floor, Cnr Charles and West Burger Streets, Bloemfontein
Cape Town Icon Building, Ground Floor, Cnr Lower Long Street and Hans Strijdom Avenue, Cape Town
Durban 102 Stephen Dlamini Road, Musgrave, Durban
Kathu 6 Rietbok Street, Kathu, Northern Cape
Klerksdorp Shop 11, Medicover Building, 22 Knowles Street, Witkoppies, Klerksdorp
Kimberley Shop 17, Southey Street, Kimberley
Lephalale (Ellisras) Bosveld Boulevard Park, Shop 6, Cnr Chris Hani and Joe Slovo Streets, Onverwacht, Lephalale
Nelspruit Union Square Unit G2, 44 Mostert Street, Nelspruit
Polokwane Shop 2, Ground Floor, Shoprite Checkers Centre, Cnr Hans van Rensburg & Grobler Streets, Polokwane
Port Elizabeth Block 6, Greenacres Office Park, 2nd Avenue, Newton Park, Port Elizabeth
Pretoria Nedbank Plaza, Shop 17, Ground Floor, 361 Steve Biko Street, Pretoria
Roodepoort Flora Centre – Entrance 2, Shop 21 and 22, Cnr Ontdekkers and Conrad Roads, Florida North, Roodepoort
Secunda Grand Palace, Unit A2, 2302 Heunis Street, Secunda
Vereeniging 36 Merriman Avenue, Ground Floor, Vereeniging
Back to Top